Today’s service desk needs to be proactive as well as reactive. With Rantec's next-generation service desk Command Center, we do far more than just resolve issues, we identify the underlying cause and prevent problems from ever happening again. Using our Sense and Respond approach we apply what we learn from user feedback, to constantly develop new ways to improve processes.
Our Command Center provides
- A personalized user experience - from your skill set, to recognizing your device, to remembering previous requests
- Access and support at any time, from any location, on any internet-connected device
- One simple interface to deal with all requests
- Fast resolution – takes minimal effort to find an answer and little input is required by the user
- 24/7 problem resolution - which is a massive benefit to users working outside core business hours
- A standardized point of contact across multi-channels
- Instant multi-device support
- Support for all business needs from human resources to IT
We are Cloud Support Partners for Amazon Web Services and Microsoft Azure
Why outsource your service desk to Rantec?
Our Next Generation Service Desk makes use of emerging technologies and perfectly aligns with your changing user demands. It can either be integrated into our end-user services portfolio, or if preferred, used as a standalone. In addition, you can balance cost and service by choosing either a dedicated or shared service desk, or you can combine elements of both.
Benefits include;
- Increased cost efficiency - many issues are handled by technology or automated
- Increased productivity - users have support to work anywhere, at any time, on any device
- Increased user efficiency - self-service issue resolution
- Reduced downtime - users can self-remediate
In partnering with us you gain access to expert around the clock support